Last Updated: July 8, 2026
Entity: StepShake Social Technologies Inc.
This Privacy Policy explains how StepShake Social Technologies Inc. (“StepShake,” “we,” “our,” or “us”) collects, uses, shares, stores, and protects information when you use the StepShake app, StepN’Talk companion messaging app, websites, services, subscriptions, rewards, clubs, events, messaging, live streaming, and related features.
StepShake collects certain information in order to operate the app, maintain security, process payouts, and provide core features such as walking tracking, Step Clubs, groups, rewards, messaging, live streaming, business check-ins, and event coordination. The information we collect depends on how you use StepShake and the permissions you choose to grant.
We collect the personal information you voluntarily provide when creating or updating your account, or when interacting with the app.
This may include:
If you choose to sign up using Apple, Google, or other social login providers, we may receive basic profile information such as name, email address, and profile picture from those platforms.
We do not access your device’s contacts, photos, camera, microphone, or files unless you explicitly choose to grant permission for a specific feature.
To provide core StepShake features such as walking analytics, rewards, Step Clubs, community participation, and social features, we collect data related to your activities within the app.
This may include:
With your permission, StepShake reads step and activity data from Apple Health, including steps, distance, workouts, and related metrics. With your permission, we use device location for Discover map groups, group paths, meetup pins, business check-ins, nearby friend features, and location-based recommendations.
We do not access your device’s health data, GPS data, fitness app data, camera, or microphone unless you grant permission.
To maintain app performance, security, analytics, and quality control, we automatically collect standard device information.
This may include:
This data helps us troubleshoot issues, prevent abuse, ensure app stability, and improve the user experience.
StepShake does not store or have access to your full financial information.
We use secure third-party providers:
Plaid may be used for:
Plaid securely connects to your financial institution. StepShake never receives or stores your bank username, password, full account number, routing number, or bank login credentials. We only receive verification status, legal name confirmation, tokenized verification data, payout eligibility confirmation, and fraud-prevention indicators.
Stripe may be used for:
For eligible club-owner support payouts, creator payouts, and content-sale payouts, we use Stripe Connect to transfer eligible balances to your linked account. StepShake receives payout status and limited account metadata, but not your full banking credentials.
StepShake does not see or store full card numbers, CVV codes, full bank account numbers, or bank login credentials.
Apple In-App Purchases may be used for iOS purchases and subscriptions. Apple handles payment processing, subscription billing, renewals, refunds, and App Store payment data. StepShake never receives your Apple payment details.
If you participate as a club owner, creator, seller of club content, or receive payouts from StepShake, we may be required by law to collect certain tax information depending on your country.
If your earnings meet IRS thresholds, we may collect:
We do not store raw SSN numbers directly in the app database. We store only the minimum required values for reporting and compliance.
We do not collect Social Insurance Numbers unless legally required. We may collect legal name, address, and residency status if required for payout eligibility or compliance.
We do not collect National Insurance Numbers unless legally required. We may collect full name, address, residency confirmation, and proof of taxable status if required for payouts.
For users outside the U.S., UK, and Canada, we may collect minimal legal information necessary to determine tax residency, process payouts, and comply with anti-fraud or regulatory requirements.
We do not collect passport numbers, driver’s license numbers, full SIN or NIN numbers, or non-essential sensitive personal data unless local law explicitly requires it.
If you connect StepShake with external platforms such as Apple, Google, or social media accounts, we may receive:
We do not access your private content on those services.
This includes:
We only store what you intentionally submit.
StepShake integrates with StepN’Talk, our companion messaging app. If you use both apps with the same account, we may sync profile identifiers, account status, friend connections, group identifiers, message metadata, and other information needed to deliver chat and social features.
StepN’Talk’s use of message content, profile data, and account information is governed by this Privacy Policy and the applicable StepN’Talk terms.
StepShake uses your information to operate, maintain, secure, and improve the Service. We only use your information for legitimate business purposes, and we do not sell your personal data.
We use your information to:
This data is required to operate the core features of the StepShake app.
We use Plaid and other security tools to verify identity, confirm account ownership, and ensure payout eligibility. We may use your information to authenticate your identity, confirm eligibility for club-owner, creator, or content-sale payouts, prevent duplicate or fraudulent accounts, detect suspicious behavior, and protect StepShake and other users from misuse.
We use your information to process payments through Stripe, manage billing cycles and subscription renewals, handle Apple In-App Purchase transactions, generate receipts, maintain purchase records, deliver paid features, and process eligible payouts through Stripe Connect. We do not store your full credit card or bank details.
If you participate as a club owner, creator, seller of club content, or receive payouts through StepShake, we may use your information to track membership activity, calculate monthly club-owner support payouts, process video/content sales, verify payout eligibility, issue required tax forms, meet international tax compliance obligations, and maintain records required by law.
We use analytics, device data, crash reports, and behavior information to identify bugs, improve reliability, optimize features, understand app usage, and develop new features.
We may use activity data, location data where permitted, and app interactions to suggest groups, Step Clubs, businesses, events, people near you, activity insights, reminders, and relevant notifications.
We may contact you to send account notifications, payment confirmations, renewal notices, identity verification updates, support responses, promotional messages, product updates, and feedback requests. You may opt out of marketing communications at any time.
We use your information to detect security breaches, enforce community guidelines, address harmful behavior, investigate fraud, comply with laws, and respond to lawful requests.
We use your information to support messaging, StepN’Talk, Step Clubs, group participation, invitations, user profiles, activity sharing, event coordination, live streaming, highlights, and meetup features.
We may use aggregated or anonymized data for analytics, performance metrics, business reporting, internal monitoring, audits, compliance reviews, and product planning. This data cannot be used to identify individual users.
StepShake integrates with trusted third-party providers to deliver secure identity verification, payment processing, payout processing, and subscription management. These providers operate under their own privacy policies and security frameworks.
StepShake uses Plaid to securely verify your identity and confirm account ownership when required for club-owner payouts, creator payouts, content-sale payouts, fraud prevention, or regulatory compliance.
Plaid may collect account ownership details, account type and status, tokenized account information, and other verification-related information directly from your financial institution. StepShake does not receive your banking username, password, full account numbers, or financial login credentials.
Plaid handles your data according to its own privacy policy: https://plaid.com/legal
StepShake uses Stripe as its primary payment processor for non-Apple transactions, including web billing, certain subscriptions, invoices, refunds, disputes, and eligible payouts through Stripe Connect.
Stripe may process payment card information, billing address, subscription history, invoices, receipts, refunds, dispute information, transaction logs, payout account information, and limited compliance data. StepShake receives tokenized payment IDs, subscription status, billing events, payout status, and limited customer or connected-account metadata.
StepShake does not receive full card numbers, CVV codes, full bank account credentials, or bank login credentials.
Stripe handles your data according to its own privacy policy: https://stripe.com/privacy
For users on iOS, StepShake uses Apple’s In-App Purchase system for subscription payments made through the App Store. Apple manages payment processing, subscription billing, automatic renewals, refunds, and App Store payment information.
StepShake receives transaction receipts, subscription activation or expiration status, refund status, product ID, plan type, and renewal status. StepShake does not receive your Apple billing address, credit card numbers, debit card numbers, Apple ID password, or Apple payment details.
Apple processes payment data according to its own privacy rules: https://www.apple.com/legal/privacy/
StepShake may offer club-owner support payouts, creator earnings, content-sale payouts, and other earning features that may be considered taxable income in certain jurisdictions. Tax laws vary by country and region. Users are responsible for understanding and complying with their own legal obligations.
For U.S.-based users, creator earnings, club-owner support payouts, content-sale revenue, and similar earnings may be considered miscellaneous income by the IRS. StepShake may request a W-9 form, collect legal name and taxpayer information, track annual earning amounts, and issue a Form 1099-NEC or 1099-MISC if earnings meet applicable IRS thresholds.
Failure to provide required tax information may result in withheld payouts, payout feature restrictions, account suspension for payout-related features, or backup withholding where required by law.
Canadian users may earn taxable club-owner, creator, or content-sale income depending on the total amount received during the year. StepShake does not issue T4A, T5, or other CRA tax slips unless legally required. Users are responsible for reporting income to the Canada Revenue Agency. StepShake may request basic residency information but does not request a Social Insurance Number unless legally required.
UK residents may be required to report certain earnings under HMRC rules. StepShake does not issue UK tax documents such as SA100, P60, or P45 unless legally required and does not collect National Insurance Numbers unless legally required. Users must track their own earnings and report income where applicable.
For users outside the U.S., Canada, and UK, StepShake does not issue localized tax documentation unless legally required. Users are responsible for reporting earnings under their own country’s tax regulations. StepShake may request limited legal information to comply with anti-fraud, anti-money-laundering, or payout regulations.
StepShake stores only the minimum information legally required for tax compliance. Sensitive tax documents are encrypted and protected. We do not share tax information except when required by law, required to issue tax forms, or necessary to comply with regulatory obligations.
StepShake may restrict payouts for users who do not provide required tax information, limit payout amounts based on region-specific regulations, and suspend accounts that provide fraudulent tax information.
StepShake does not sell your personal data. We only share information when necessary to operate the Service, comply with the law, process payments and payouts, prevent fraud, or protect users.
We work with vendors who help operate and improve the app. These may include hosting providers, cloud storage providers, analytics platforms, customer support tools, communication providers, identity verification services, payment processors, payout processors, fraud prevention tools, and crash-reporting platforms.
Service providers may access information only to perform work on our behalf and must follow confidentiality and security obligations.
We share limited information with Plaid, Stripe, Stripe Connect, and Apple App Store only as needed to verify identity, process payments, manage subscriptions, issue club-owner or creator payouts, process content purchases, handle refunds, process disputes, or comply with legal obligations.
When you participate in groups, Step Clubs, paths, events, live streams, highlights, business check-ins, or social features, certain information may be visible to other users, including your name or display name, profile photo, step activity where shared, group paths, event participation, posts, comments, live content, purchased or uploaded content, messages you choose to send, invitations, and club role.
We may disclose information to comply with applicable laws, subpoenas, legal processes, law enforcement requests, fraud investigations, safety concerns, regulatory obligations, or policy enforcement. We will only share the minimum information reasonably necessary.
If StepShake is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, your information may be transferred as part of the business assets. Where required by law, we will provide notice.
We may share information for purposes not covered above only when you authorize it, such as connecting StepShake to another service, sharing activity to social media, or participating in optional promotions or surveys.
We may use and share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. This may include app usage trends, step activity statistics, community metrics, club metrics, and performance data.
StepShake takes privacy and security seriously. We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, misuse, loss, or disclosure. No system can guarantee complete security, but we work to maintain industry-standard protections.
StepShake restricts access to personal information to authorized employees, contractors, or service providers who need access to operate, secure, or improve the Service. We use role-based access controls, least-privilege access rules, audit logs, and access revocation procedures.
You are responsible for safeguarding your login credentials and verification codes. You should not share passwords or codes with anyone. If unusual account activity is detected, we may temporarily suspend access, request additional verification, or notify you.
We do not store full payment card numbers or bank credentials. Stripe manages payment details, Plaid manages identity verification and bank connectivity, and Apple manages App Store billing independently of StepShake.
Your information may be stored on secure cloud servers operated by trusted third-party providers. We may use automated backups, redundant storage systems, and protections against accidental data loss.
In the event of a data breach, StepShake will investigate promptly, take action to secure systems, notify affected users when required by law, and provide guidance where appropriate.
Users agree to keep account information up to date, protect their devices from unauthorized access, use official StepShake app downloads only, and report suspicious activity to support@stepshake.com.
No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to using reasonable industry-standard safeguards.
StepShake retains information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce our Terms & Conditions.
We retain personal information, including name, email, phone number, profile photo, account details, and settings, for as long as your account remains active. If you delete your account, personal data is scheduled for deletion within 30–90 days, backups may take up to 180 days to fully cycle out, and some metadata may remain longer where required by law.
Steps, distances, group interactions, club activity, paths, messages, invitations, check-ins, live stream records, highlights, content purchases, and payout activity are retained while your account is active. After account deletion, activity data is deleted or anonymized within 30–180 days, except where retention is legally required or needed for fraud prevention.
Device information, crash reports, diagnostics, and performance logs are generally stored for 90–365 days, or longer if needed for security, troubleshooting, or fraud prevention.
StepShake does not retain financial credentials. Plaid, Stripe, Stripe Connect, and Apple may retain information according to their own legal, security, and compliance requirements. StepShake stores limited payment references, verification status, payout status, and compliance metadata as needed.
For users who participate in club-owner payouts, creator payouts, content-sale payouts, or other earning features, U.S. W-9 and 1099-related information may be retained for seven years or as otherwise required by law. International tax data is retained only for the minimum duration required by applicable law.
If StepShake detects fraud, abuse, safety violations, fake steps, payout manipulation, content-purchase abuse, or multi-account activity, we may retain certain information indefinitely for security and fraud-prevention purposes.
Data stored in secure backups may persist for up to six months after deletion but is encrypted, restricted, and not used for active app functionality.
We may retain anonymized or aggregated data indefinitely for analytics, performance improvements, feature development, statistical reporting, and business planning. This data cannot identify you personally.
StepShake is not intended for individuals under the age of 18, and we do not knowingly collect, store, or process personal information from anyone under 18. By using the Service, you confirm that you are at least 18 years old or the age of majority in your jurisdiction if higher.
We do not allow minors to create accounts, participate in payout programs, access identity verification or financial features, purchase club content, or join in-person meetups organized through the app.
If we discover that a user under 18 has created an account, we will suspend the account, delete collected information where required, and block further access to the Service.
If you believe StepShake may have collected information from a minor, contact us at privacy@stepshake.com.
Depending on where you live, you may have privacy rights under laws such as GDPR, UK GDPR, CCPA/CPRA, PIPEDA, and other regional regulations.
You may request a copy of the personal information we hold about you, details about how it is used, and information about third-party services that process your data.
You may request correction of inaccurate, incomplete, or outdated account, identity, tax, payout, club, or purchase information.
You may request deletion of your personal data, including account information, activity history, messages, and preferences, except where retention is required for fraud prevention, tax compliance, financial reporting, legal obligations, or dispute records.
Where processing is based on consent, such as location access, health data, camera access, microphone access, or marketing emails, you may withdraw consent by adjusting app settings, device permissions, or contacting support.
You may request that we limit use of your data where legally applicable. Certain app features may not function during restriction.
You may request an electronic export of profile information, step/activity data, club activity, purchase records, payout records, or other structured data you provided.
You may object to marketing communications, certain profiling or analytics, or processing based on legitimate interest where applicable.
California residents may request categories of data collected, categories of data disclosed, correction, deletion, access, opt-out of certain sharing, and limits on the use of sensitive personal information. StepShake does not sell personal data.
EU and UK users may have rights under GDPR Articles 12–23, including the right to lodge a complaint with a Data Protection Authority and to request information about any applicable representative.
To submit a privacy request, contact privacy@stepshake.com with the subject line Data Request – StepShake. Include your full name, the email associated with your account, and a description of your request. We may verify your identity before processing your request.
Most requests are processed within 30 days for GDPR regions, 45 days for CCPA/CPRA requests, or sooner where possible.
StepShake will not deny service, charge different prices, or offer different functionality because you exercised your privacy rights, except where a feature cannot reasonably function without the requested data.
We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, data practices, security improvements, or app functionality. We may notify you by posting the updated policy in the app, updating the Last Updated date, sending an in-app notification, or sending an email where required by law.
Unless otherwise stated, updated policies take effect immediately upon posting. If you do not agree to the updates, you must discontinue use of the Service and delete your account.
For data access, deletion, correction, GDPR, UK GDPR, CCPA, or portability requests, contact privacy@stepshake.com.
For account issues, app functionality, technical problems, billing, or subscriptions, contact support@stepshake.com.
For legal inquiries, compliance matters, or policy enforcement, contact legal@stepshake.com.
StepShake Social Technologies Inc.
Mailing address to be added.
Last Updated: July 6, 2026
These Terms & Conditions (“Terms”) govern your access to and use of StepShake, StepN’Talk, and related websites, apps, features, subscriptions, clubs, messaging, events, rewards, and services.
By creating an account, accessing, or using StepShake, StepN’Talk, or related services, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service.
You may create only one account per person. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
We may suspend, restrict, or terminate accounts for fraud, abuse, safety concerns, policy violations, suspicious activity, payment issues, or legal compliance reasons.
StepShake may offer a Pro subscription at $300 per month, unless another price is shown at checkout. Subscriptions may be processed through Apple In-App Purchases, Stripe, or other approved billing providers.
StepShake may offer club-owner support payouts, creator revenue, club content sales, business rewards, or similar earning features. Earnings are not guaranteed and depend on the applicable club, subscription, purchase, payout, verification, and program rules.
Step Club owners, admins, and users are responsible for the content they publish, upload, stream, sell, or share, including live videos, video store content, paid videos, highlights, group paths, posts, comments, chats, media, business listings, and event descriptions.
Pro members may create and manage Step Clubs. Pro members may also join other clubs, subject to each club’s rules, pricing, and availability. A Pro member may own or manage multiple clubs, and payout terms may vary by club, customer/member type, content type, or program rules.
Users may create groups, follow groups, follow group paths, view available highlights, upload eligible highlights where permitted, and interact with community features according to the permissions available to their account.
Club owners may offer videos, highlights, training content, fitness content, or other club-created content for purchase. Users may be able to purchase paid club content even if they are not a member of that club and even if they do not have a Pro account, unless the content owner or StepShake requires otherwise for a specific item.
By uploading or posting content, you grant StepShake a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, distribute, make available, sell access to, modify for technical formatting, and use the content solely to operate, monetize, promote, secure, and improve the Service.
We may remove content or restrict accounts that violate these Terms, community guidelines, intellectual property rights, safety rules, payment rules, or applicable law.
Groups, Step Clubs, group paths, events, walks, business visits, and in-person meetups are at your own risk. StepShake does not guarantee participant identity, safety, conduct, availability, or fitness level.
You agree to follow local laws, use reasonable judgment, meet in safe public places, and avoid harassment, illegal activity, dangerous conduct, threats, or abuse.
Business listings, promotions, check-ins, and offers must be accurate and lawful. Check-ins must reflect genuine visits. Partner rewards are subject to business terms, availability, verification, fraud review, and program limits.
StepShake may remove inaccurate business listings, deny fraudulent check-ins, and suspend reward eligibility for misuse.
You must have all necessary rights and permissions for any content you stream, record, upload, or save as highlights. You may not broadcast illegal, harmful, private, infringing, abusive, sexually explicit, hateful, violent, or dangerous content.
StepShake may interrupt live sessions, remove recordings, disable highlights, or suspend accounts for violations.
You agree not to:
StepShake is not medical advice, fitness advice, or a substitute for professional healthcare guidance. Walking, exercise, meetups, and physical activity involve risk. You are responsible for determining whether participation is safe for you.
Activity tracking depends on device sensors, Apple Health, Android data, GPS, user permissions, and third-party systems. Step counts, distances, rankings, and rewards may not always be accurate or available.
Paid features, subscriptions, club fees, video purchases, and other transactions may be processed through Apple, Stripe, Stripe Connect, or other approved providers. You agree to provide accurate billing information and authorize applicable recurring charges.
Refunds are subject to the rules of the payment provider and applicable law. Chargebacks, payment failures, or suspected payment abuse may result in suspension or loss of paid features.
StepShake, StepN’Talk, logos, designs, software, features, text, graphics, interfaces, and related materials are owned by StepShake or its licensors and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from the Service except as expressly allowed by law or written permission.
The Service may integrate with Apple, Google, Plaid, Stripe, Stripe Connect, analytics tools, cloud providers, maps, notification services, or other third-party platforms. Your use of those services may be governed by their own terms and privacy policies.
StepShake is not responsible for third-party services, outages, data practices, or policies.
We may suspend, restrict, or terminate your account or access to features if we believe you violated these Terms, created risk, engaged in fraud, failed verification, caused payment issues, or used the Service unlawfully.
You may stop using the Service at any time and may request account deletion according to our Privacy Policy.
The Service is provided “as is” and “as available.” StepShake does not guarantee that the Service will be uninterrupted, error-free, secure, accurate, or available at all times. We do not guarantee earnings, club-owner payouts, content sales, business results, club growth, social outcomes, fitness results, or meetup safety.
To the maximum extent permitted by law, StepShake, its owners, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost rewards, personal injury, or business losses.
Where liability cannot be excluded, StepShake’s maximum liability is limited to the amount you paid to StepShake during the 12 months before the claim, or $100, whichever is greater, unless applicable law requires otherwise.
You agree to defend, indemnify, and hold harmless StepShake and its affiliates from claims, damages, liabilities, costs, and expenses arising from your use of the Service, your content, your violation of these Terms, your violation of law, or your infringement of another person’s rights.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, unless another jurisdiction is required by law.
Any dispute will be handled in the state or federal courts located in California, unless arbitration, small claims court, or another process is required by applicable law or added in a future updated version of these Terms.
You should consult legal counsel to confirm the correct governing law, arbitration language, venue, and consumer-rights disclosures for your business.
We may update these Terms from time to time. Updates may be posted in the app, on our website, or sent by email or in-app notice where required. Continued use of the Service after updates become effective means you accept the updated Terms.
For support: support@stepshake.com
For privacy requests: privacy@stepshake.com
For legal notices: legal@stepshake.com